Integrative Health Care for the Whole Family
We're here to make things easy for you
Please read below for commonly asked questions. If you need more information, please email us or call the clinic directly at 778-754-7644 and we’d be happy to assist you. We’re always here to help.
Where are you located?
Our clinic is located in the Westbank Shopping Centre at the corner of Highway 97 and Gosset Road. We are attached to the back side of the White Spot.
How do I book an appointment?
To book an appointment with one of our healthcare providers, please click on the “Book Now” button at the top right corner of the page or call the clinic at 778-754-7644.
Do I need to fill out an intake form?
Yes, if this is your first visit to the clinic you will need to complete an Intake Form. Whether you book online or call the clinic to book your first appointment, you will receive an e-mail notification with a link to the Intake Form. Click the link, fill out the form, and create a profile within our online booking system. Don’t worry, if technology is not your forte you can simply fill out the intake form at the clinic before your first appointment. Please ensure to arrive a minimum of 15 minutes early to complete the forms.
Will my appointments be covered by my extended medical benefits?
For your convenience, we direct bill most extended medical insurance companies. It’s always a good idea to be familiar with your coverage before booking your appointment. If you have any questions about which insurance companies we are able to direct bill, please call the clinic at 778-754-7644.
Will I need to see all the practitioners in the clinic?
As an integrative health clinic, we focus on patient-centered care and strive to meet all your health needs. Therefore, inter-office referrals are common and will be recommended on an as needed basis dependant on your individualized treatment plan.
What is your Cancellation Policy?
We have a 24 hour Cancellation Policy. When you book an appointment we reserve that time specifically for you. Therefore, if you are unable to make your appointment for any reason, please let us know as soon as possible so we can fill your spot. Cancellations made with less than 24 hours notice will be subject to a cancellation fee of 50% of the appointment fee.
How long are my appointments?
- Initial Visit: 75 minutes. Please note: lab requisitions and/or imaging may be required before proceeding with treatment plan.
- Return Visit: 30 minutes
- Brief Visit or Prescription Refill: 15 minutes
- Acupuncture Visit: 45-60 minutes
- Prolotherapy: 30 minutes
- Booster Bar (IM injections): 10 minutes
- IV Lounge: 45 minutes – 1.5 hours (depending on the type of IV)
Registered Massage Therapy
- Initial Visit: 60 minutes
- Follow up Visit: 60 minutes, 45 minutes, or 30 minutes
- Initial Visit: 75 minutes
- Return Visit: 45 minutes
What should I bring to my appointment?
- Initial Visit: Please bring any recent lab results and imaging reports (if applicable)
- Acupuncture or Prolotherapy Visit: Please wear loose, comfortable clothing. It’s important that you arrive well hydrated and we also recommend that you eat a snack within 1 hour of your appointment start time.
- IV Lounge: Please arrive well hydrated and we also recommend that you eat a snack within 1 hour of your appointment start time.
Registered Massage Therapy
- Please wear loose, comfortable clothing. It’s important that you arrive well hydrated and we also recommend that you eat a snack within 1 hour of your appointment start time.
How much is my appointment?
For an up to date fee schedule for all services, please see our online booking site by clicking the “Book Now” button. Once on our online booking site, click on the healthcare provider you are wanting to see and a list of their services will appear on the left hand side, and prices are listed on each service type. If you have further questions, please call the clinic at 778-754-7644. Please note, we strive to follow provincial association fee guidelines for each profession and, therefore, fees may change overtime.
How can I pay for my appointment?
Payments are due at the end of each visit for services not covered by extended insurance plans. We accept VISA, Mastercard, Debit, and cash.
What is the training and scope of Naturopathic Doctors in British Columbia?
Naturopathic Doctors are licensed primary healthcare providers that require a minimum 8-year post-secondary education. This includes a Bachelor’s Degree with specific medical prerequisites, in addition to attending a 4-year naturopathic medical program at an accredited Naturopathic College with over 4800 class, preceptor, and clinical training hours. Naturopathic Doctors are required to pass two North American standardized licensing exams, as well as complete practical board exams in the province of BC in order to receive licensing. All of our Naturopathic Doctors are in good standing with the College of Naturopathic Physicians of British Columbia (CNPBC).
Can Naturopathic Doctors write a referral to a specialist?
Currently, Naturopathic Doctors are unable to refer directly to a specialist, but they can facilitate the process by collaborating with your MD and providing a medical referral letter when needed.
Can Naturopathic Doctors write prescriptions for medications?
Yes, our Naturopathic Doctors are certified with their Prescriptive Authority and are able to write a prescription for most common medications (when indicated). Our Naturopathic Doctors also have additional training in Bioidentical Hormone Therapy (BHRT).
Can Naturopathic Doctors perform yearly physical exams, well baby exams, and/or pap smears?
Yes, Naturopathic Doctors are fully trained to incorporate physical exams into their assessments. Our Naturopathic Doctors are registered with the BC Cancer Agency and able to provide routine pap smears and breast examinations for patients.
Can Naturopathic Doctors write a requisition for blood work or other lab testing?
Yes, much like your medical doctor, Naturopathic Doctors can write a requisition for any testing provided through Valley Medical Laboratories and LifeLabs. However, the cost of testing is not covered through MSP. Our Naturopathic Doctors also offer a wide variety of additional testing such as Food Sensitivity, SIBO, Urinary Hormone Panels, Heavy Metal Testing, and others through private professional laboratories (when indicated).
"Health is a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity."